Refund policy

Returns & Exchanges

  • Change-of-mind returns or exchanges are not accepted. Please review item details and size information carefully before ordering. If you have questions, contact us before purchase.
  • Items that arrive with a manufacturing defect or initial fault are eligible for a refund.
    ・Notify us within 7 days of delivery and attach photographs that clearly show the issue.
    ・Once we confirm the defect, we will refund the item price and the original shipping fee.
  • Damage, loss, or soiling that occurs after delivery is not covered.
  • HIDARI is not liable for carrier-related loss, damage, or delay once a parcel has left our facility.

Shipping Fees & Customs Issues

Shipping fees are non-refundable if a parcel is

  1. refused or returned because duties / VAT were not paid,
  2. detained or abandoned by customs authorities, or
  3. sent back after the carrier’s holding period or due to an incorrect / incomplete address.

If you ask us to resend a returned parcel, a new shipping charge will apply.

EMS / Japan Post Shipments

Despite careful packing, EMS shipments carry an inherent risk of loss or damage.
If trouble occurs:
  • Contact your local post office immediately and start a claim.
  • Inform us of the claim number. Investigations and compensation may take considerable time. If the item is time-sensitive, we recommend placing a new order; we will compensate you when the investigation is resolved.

A joyful left-handed life

We created HIDARI as an original brand that offers a wide range of functional, beautifully-designed left-handed products from Japan. Aiming for a more lefty-friendly life, HIDARI will continue to foster user-friendly everyday goods, such as stationery, kitchen utensils and other tools, which can be used with either hand.

Dear left-handers all over the world

Most tools in the world have been designed for right-handed people, and we left-handers sometimes have no option but to accept inconvenience. Through our own experiences as lefties ourselves, we have developed a clear vision of fostering truly functional, lefty-friendly tools. With this aspiration as our North Star, we launched HIDARI into this inarguably righty-friendly world. We envision all left-handers across the world living their joyful lives without any inconvenience due to their handedness.

High-quality, beautifully designed left-handed products

Do left-handers always have to compromise? Are left-handed tools tacky? Is that just a part of life? Our answer is an emphatic NO. HIDARI offers a range of truly lefty-friendly, high-quality, beautifully-designed products; a rich mixture of curated left-handed items from other companies and our own original products which are only available at our store. Take a look at what we have and find your favorite lefty-friendly products, or discover the perfect gift for your left-handed friends.

All products are shipped from Japan

We launched our online store specializing in left-handed products for people living in Japan in 2018. Since then, we have delivered countless delightful items to left-handers within Japan.
We are now ready to expand our business overseas, because there are lefties all over the world. All HIDARI products are carefully packaged by our experienced staff and shipped from Japan to you. As it may take a little while until your package arrives, we would like to thank you in advance for your patience and understanding.