Refund policy
Refund Policy
Returns & Exchanges
Change-of-mind returns and exchanges are not accepted, except where required by applicable law. Please review item details and size information carefully before ordering. If you have questions, contact us before purchase.
Faulty Items
If you believe your item is faulty, please contact service@hidari.com as soon as reasonably possible with your order number and a description of the issue. Photos, where available, can help us assess the problem.
We will assess the issue, taking into account the product type, length of use, and how it has been used and cared for, and explain the appropriate next steps in accordance with applicable consumer law.
Problems caused by normal wear and tear, accidents, misuse or improper care are generally not eligible for a free remedy, except where required by applicable law.
This policy does not provide an additional lifetime warranty or limit any mandatory consumer rights that apply to your purchase.
Loss, Damage, or Delay in Transit
HIDARI does not, as a general rule, compensate for carrier-related loss, damage, or delay once a parcel has left our facility, except where required by applicable law. If a shipment is lost or damaged in transit, please contact the local carrier first and also notify us. We will assist with information or an investigation where possible. Any compensation or other remedy will be handled in accordance with applicable law.
Shipping Fees & Customs Issues
Except where required by applicable law, shipping fees are non-refundable if a parcel is refused or returned because duties or VAT were not paid, detained or abandoned by customs authorities, returned after the carrier's holding period, or returned because of an incorrect or incomplete address.
If you ask us to resend a returned parcel, a new shipping charge will apply, except where required by applicable law.
A joyful left-handed life
We created HIDARI as an original brand that offers a wide range of functional, beautifully-designed left-handed products from Japan. Aiming for a more lefty-friendly life, HIDARI will continue to foster user-friendly everyday goods, such as stationery, kitchen utensils and other tools, which can be used with either hand.
Dear left-handers all over the world
Most tools in the world have been designed for right-handed people, and we left-handers sometimes have no option but to accept inconvenience. Through our own experiences as lefties ourselves, we have developed a clear vision of fostering truly functional, lefty-friendly tools. With this aspiration as our North Star, we launched HIDARI into this inarguably righty-friendly world. We envision all left-handers across the world living their joyful lives without any inconvenience due to their handedness.
High-quality, beautifully designed left-handed products
Do left-handers always have to compromise? Are left-handed tools tacky? Is that just a part of life? Our answer is an emphatic NO. HIDARI offers a range of truly lefty-friendly, high-quality, beautifully-designed products; a rich mixture of curated left-handed items from other companies and our own original products which are only available at our store. Take a look at what we have and find your favorite lefty-friendly products, or discover the perfect gift for your left-handed friends.
All products are shipped from Japan
We launched our online store specializing in left-handed products for people living in Japan in 2018. Since then, we have delivered countless delightful items to left-handers within Japan.
We are now ready to expand our business overseas, because there are lefties all over the world. All HIDARI products are carefully packaged by our experienced staff and shipped from Japan to you. As it may take a little while until your package arrives, we would like to thank you in advance for your patience and understanding.