Shipping

▼ Methods & Rates

When you select your destination country at checkout, the shipping options and corresponding rates will appear. We currently offer two international services:

1) Fast Shipping (DHL Express)

• Estimated transit time: 4–6 business days
• Tracking: Included
• Recipient’s phone number: Required
• Remarks: The quickest delivery option

2) Economy Shipping (Japan Post / EMS, etc.)

• Estimated transit time: 7–20 business days
• Tracking: Included
• Recipient’s phone number: Required
• Remarks: Actual delivery time may vary depending on customs clearance in the destination country

Shipping fees are automatically calculated at checkout based on the total shipment weight. Please review the final charge before you complete your order.

• Dispatch target: We usually hand parcels to the carrier within 2–3 calendar days of receiving your order; however, holidays, severe weather, or transport disruptions may cause delays.
• We cannot ship to U.S. military bases or P.O. boxes. Please provide an alternative street address.
• During busy seasons, order well in advance. HIDARI is not liable for delays after dispatch.
• Delivery times may be affected by outbreaks of infectious disease, geopolitical conflict, or other large-scale disruptions.

 

▼ Tracking Information
A shipping-confirmation email with your tracking number and link is sent automatically as soon as your parcel leaves our facility.

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▼ Taxes & Duties

Customs duties, import taxes (including VAT), brokerage fees, and other charges are the responsibility of the recipient. These amounts are levied by the destination country and are not included in our product prices.

• EU customers: As of 1 July 2021, all goods imported into the EU are subject to VAT. HIDARI does not operate under the IOSS scheme; the carrier will collect VAT and any related service fees upon delivery.

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▼ Order Process

1. An order-confirmation email is sent within 24 hours of purchase.
2. We aim to dispatch all confirmed orders within 5 business days.
3. If an item is out of stock or dispatch must be delayed, we will contact you promptly.

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▼ Returns & Exchanges

• We do not accept returns or exchanges for reasons of personal preference. Please contact us in advance if you have sizing or other concerns.
• Manufacturing defects or initial faults are eligible for a refund. Notify us within 7 days of delivery and include photos of the issue.
• Damage incurred after delivery is not covered.
• While we pack each order with care, HIDARI cannot accept responsibility for loss or damage in transit.

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▼ Refunds

• Shipping fees are non-refundable if a parcel is refused due to unpaid duties/VAT, detained by customs, returned after the carrier’s holding period, or sent back because of an incorrect address.
• If you request re-shipment, new shipping charges will apply.

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▼ Notice for Japan Post / EMS Shipments

EMS carries an inherent risk of loss or damage. Should any issue arise, please contact your local post office first and then notify us. Investigations and compensation may take time. If your order is time-sensitive, consider placing a new order while the claim is processed.

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▼ Contact

Questions? Reach us any time via the contact form below. We reply to enquiries in the order received.

URL: https://hidari.com/pages/contact

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▼ Payment & Currency

HIDARI supports multi-currency checkout. Prices can be displayed and paid in several currencies; the final amount charged may vary according to the exchange rate applied by your card issuer or PayPal.