Shipping

▼Shipping Price
HIDARI provides the following range of shipping methods for international shipping. The specific methods available appear after you select the country you wish to ship to. You can then choose a shipping method you prefer before proceeding to checkout.

＊EMS (Express Mail Service, Japan Post)
-Shipping time: 5-10 business days

＊International ePacket (Japan Post)
-Maximum weight: 2kg (including the weight of products and packing materials)
-Shipping time: 7-15 business days
-Not available to all countries.

Shipping fees will be automatically calculated when you check out. The links below show the rates and delivery times of EMS and International ePacket.

EMS Rate Schedule:
https://www.post.japanpost.jp/int/charge/list/index_en.html

International ePacket Rate Schedule:
https://www.post.japanpost.jp/int/service/epacket_en.html

*Due to the ongoing Covid pandemic, your order may be impacted with possible delays. We apologize for any delays and appreciate your patience.


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Tax

Depending on the country to which the ordered product is shipped, customs duties or other taxes may need to be paid separately. Those fees are charged by the receiving country and we have no control over them. The price of our goods does not include import tax and VAT.

★ All customs, taxes, import duties, brokerage fees or any additional charges by your local government are paid by the recipient.

★ New EU customs tax rules came into force on July 1st, 2021 and all goods imported to the EU are subject to VAT. Because our shop cannot provide IOSS service, import duties and VAT will be handled by the shipping company and will be charged to you. (The shipping company may also charge you a service fee.)
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▼Shipping Method

EMS from Japan
・International shipping is handled by INTERNATIONAL EMS from JAPAN.
・All orders can be tracked at the EMS website. Click here for tracking your shipment.
・Days required for shipment may also be affected by the standards of EMS and delivery situations of each country.
・Customs duties and other taxes may be applied when shipped to your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Because the policies on such taxes vary by country, please contact the customs office in your country for more details.
・We consider the placement of your order as your confirmation and agreement on the shipping and tax situation of each item.

International ePacket from Japan
・Parcels weighing 2kg or less (including the weight of products and packing materials) can be shipped by International ePacket.
・All orders can be tracked at the Japan Post website. Click here for tracking your shipment.
・Days required for shipment may also be affected by the standards of International Parcel Post and delivery situations of each country.
・Customs duties and other taxes may be applied when shipped to your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Because the policies on such taxes vary by country, please contact the customs office in your country for more details.
・We consider the placement of your order as your confirmation and agreement on the shipping and tax situation of each item.


* Countries we currently ship internationally.
https://www.post.japanpost.jp/int/charge/list/index_en.html



▼Delivery
We send an “order confirmation e-mail” within 5 business days after you complete your order on our website. We will do our best to ship items within 7 business days after sending the confirmation e-mail.
However, we might not be able to ship within this timeline if we do not have the item in stock.


▼Return Policies
We apologize that we cannot accept returns or exchanges based on personal preferences.
Please check your order carefully before completing your order.
If you are concerned about the size, please look at the product description or feel free to ask us before your purchase.
Any products that are damaged after you receive them are not eligible for returns or exchanges.
Although we will inspect and package the items carefully, we are not responsible for any loss, damages or trouble in transit. Thank you for your understanding.


▼Refund

★ Shipping fees will not be refunded for packages which are refused due to VAT/duties.


Attention
Although we pay great attention to packaging and shipping of our products, shipping through EMS is necessarily attended by the probability of loss or damage.
If there are any troubles during shipping, please contact the local post office as soon as possible and then contact us.
When a loss or damage of items occurs, the process of investigation, compensation and other procedures may take a long time. We do not want to make you wait too long, so we suggest you order again, and we will make it up to you when the results of the investigation are finalized.