Terms of service

HIDARI Terms of Service

Placing an order with HIDARI ONLINE SHOP (hereafter “the Store”) constitutes acceptance of the terms below.

1. Orders and Dispatch

  • An order-confirmation email is sent automatically after checkout.
  • Orders are normally dispatched within 3 business days after the order and payment have been confirmed, unless a different dispatch date is stated on the product page, such as for pre-order items.
  • If an item is unavailable or dispatch must be delayed, we will contact you.
  • A shipping-confirmation email with the tracking number and link is sent when the parcel leaves our facility.

2. Shipping, Taxes & Duties

Available shipping methods, rates, delivery estimates, taxes, and duties vary by destination. Please see our Shipping page for the current details.

United States orders are shipped by ECMS, with duties and taxes prepaid and no additional import charges due on delivery. Other supported destinations may use DHL Express or Japan Post depending on the destination and parcel contents.

Delivery usually takes 1–3 weeks after dispatch, but this is an estimate and varies by shipping method, destination, customs clearance, weather, holidays, and carrier conditions.

3. Returns & Refunds

Change-of-mind returns and exchanges are not accepted. Manufacturing defects or initial faults may be eligible for a refund if reported within 7 days of delivery with clear photos. Please see our Refund Policy for details.

Carrier-related loss, damage, or delay after dispatch is not compensated by HIDARI as a general rule.

4. Product and Destination Restrictions

Some knives and other bladed products cannot be shipped to certain destinations. Restrictions shown on the relevant product page take priority.

5. Contact

For questions, please use our contact form or email service@hidari.com. We do not accept inquiries by phone.

A joyful left-handed life

We created HIDARI as an original brand that offers a wide range of functional, beautifully-designed left-handed products from Japan. Aiming for a more lefty-friendly life, HIDARI will continue to foster user-friendly everyday goods, such as stationery, kitchen utensils and other tools, which can be used with either hand.

Dear left-handers all over the world

Most tools in the world have been designed for right-handed people, and we left-handers sometimes have no option but to accept inconvenience. Through our own experiences as lefties ourselves, we have developed a clear vision of fostering truly functional, lefty-friendly tools. With this aspiration as our North Star, we launched HIDARI into this inarguably righty-friendly world. We envision all left-handers across the world living their joyful lives without any inconvenience due to their handedness.

High-quality, beautifully designed left-handed products

Do left-handers always have to compromise? Are left-handed tools tacky? Is that just a part of life? Our answer is an emphatic NO. HIDARI offers a range of truly lefty-friendly, high-quality, beautifully-designed products; a rich mixture of curated left-handed items from other companies and our own original products which are only available at our store. Take a look at what we have and find your favorite lefty-friendly products, or discover the perfect gift for your left-handed friends.

All products are shipped from Japan

We launched our online store specializing in left-handed products for people living in Japan in 2018. Since then, we have delivered countless delightful items to left-handers within Japan.
We are now ready to expand our business overseas, because there are lefties all over the world. All HIDARI products are carefully packaged by our experienced staff and shipped from Japan to you. As it may take a little while until your package arrives, we would like to thank you in advance for your patience and understanding.