Terms of service
▼Shipping Price
HIDARI provides the following range of shipping methods for international shipping. The specific methods available appear after you select the country you wish to ship to.
All international orders are shipped via DHL. Typically, we dispatch orders within 2-3 days of receipt. However, please note that based on the content of your order, shipping might be delayed due to holidays or unforeseen circumstances. We appreciate your understanding in advance.
For orders placed outside of Japan, DHL requires the recipient's phone number for delivery. Please be informed that we are unable to ship items to U.S. military bases or P.O. boxes. We kindly ask you to provide an alternative delivery address.
Once dispatched, orders usually arrive within 3-5 days. During peak periods, we encourage you to place your orders well in advance. Please note that we cannot be held responsible for delays after shipment.
*Due to the ongoing Covid pandemic, your order may be impacted with possible delays. We apologize for any delays and appreciate your patience.
▼Delivery
We send an “order confirmation e-mail” within 5 business days after you complete your order on our website. We will do our best to ship items within 7 business days after sending the confirmation e-mail.
However, we might not be able to ship within this timeline if we do not have the item in stock.
▼Return Policies
We apologize that we cannot accept returns or exchanges based on personal preferences.
Please check your order carefully before completing your order.
If you are concerned about the size, please look at the product description or feel free to ask us before your purchase.
Any products that are damaged after you receive them are not eligible for returns or exchanges.
Although we will inspect and package the items carefully, we are not responsible for any loss, damages or trouble in transit. Thank you for your understanding.
▼Resale Prohibition
The products sold on HIDARI ONLINE SHOP are offered on a Not For Resale basis.
▼Payment Methods
Credit Card
PayPal
Payment Method
Credit Card Payment
・Total billed amount is calculated as such: Total price of ordered items + shipping fee
・We will ship the items after we confirm payment.
・Customs duties and other taxes may be applied when shipped to your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Because the policies on such taxes vary by country, please contact the customs office in your country for more details.
・No returns or refunds will be accepted for overseas delivery once the order confirmation e-mail is sent out.
・Please keep a copy of any payment confirmation.
PayPal
・Total billed amount is calculated as such: Total price of ordered items + shipping fee
・We will ship the items after we confirm payment.
・Customs duties and other taxes may be applied when shipped to your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Because the policies on such taxes vary by country, please contact the customs office in your country for more details.
・No returns or refunds will be accepted for overseas delivery once the order confirmation e-mail is sent out.
・Please keep a copy of any payment confirmation.
▼Shipping Method
Shipping from Japan via DHL
All international shipments are dispatched from Japan using DHL.
Every order can be tracked on the DHL website.
The number of days for delivery may vary depending on the shipping conditions in each country.
Customs duties or other taxes may apply. In case of any duties or taxes, please make the payment directly to the delivery company or customs. Duties and taxes differ from country to country; for detailed information, please contact your country's customs office.
By placing an order, you acknowledge and agree to the shipping fees and tax conditions of each item.
▼Contact us
LANCH Inc.
[Telephone Number]
+81-58-371-2010
※ We cannot accept non-Japanese language inquiries over the phone. Please use our email contact form for any questions.
[Email Address]
service@hidari.com
(As of August 15th, 2022.)
A joyful left-handed life
We created HIDARI as an original brand that offers a wide range of functional, beautifully-designed left-handed products from Japan. Aiming for a more lefty-friendly life, HIDARI will continue to foster user-friendly everyday goods, such as stationery, kitchen utensils and other tools, which can be used with either hand.
Dear left-handers all over the world
Most tools in the world have been designed for right-handed people, and we left-handers sometimes have no option but to accept inconvenience. Through our own experiences as lefties ourselves, we have developed a clear vision of fostering truly functional, lefty-friendly tools. With this aspiration as our North Star, we launched HIDARI into this inarguably righty-friendly world. We envision all left-handers across the world living their joyful lives without any inconvenience due to their handedness.
High-quality, beautifully designed left-handed products
Do left-handers always have to compromise? Are left-handed tools tacky? Is that just a part of life? Our answer is an emphatic NO. HIDARI offers a range of truly lefty-friendly, high-quality, beautifully-designed products; a rich mixture of curated left-handed items from other companies and our own original products which are only available at our store. Take a look at what we have and find your favorite lefty-friendly products, or discover the perfect gift for your left-handed friends.
All products are shipped from Japan
We launched our online store specializing in left-handed products for people living in Japan in 2018. Since then, we have delivered countless delightful items to left-handers within Japan.
We are now ready to expand our business overseas, because there are lefties all over the world. All HIDARI products are carefully packaged by our experienced staff and shipped from Japan to you. As it may take a little while until your package arrives, we would like to thank you in advance for your patience and understanding.