Terms of service

HIDARI Terms of Service & Shipping Policy

Placing an order with HIDARI ONLINE SHOP (hereafter “the Store”) constitutes acceptance of all terms below.

 

1. From Order to Dispatch

• Order-confirmation email – sent automatically within 24 hours of checkout.
• Dispatch – normally within 5 business days after the confirmation email. If dispatch must be delayed (e.g., out-of-stock items), we will notify you promptly.
• Tracking details – a shipping-confirmation email with your tracking number and link is sent automatically the moment your parcel leaves our facility.

2. Shipping Policy

Available services (options displayed at checkout may vary by destination):

Fast Shipping – DHL Express

• Estimated transit time: 4–6 business days
• Tracking included / recipient’s phone number required / fastest option

Economy Shipping – Japan Post (EMS, etc.)

• Estimated transit time: 7–20 business days
• Tracking included / recipient’s phone number required / actual delivery time depends on customs clearance

General notes

• Shipping fees are automatically calculated in the cart based on the total shipment weight.
• We cannot deliver to U.S. military bases or P.O. boxes; please provide a street address.
• Delivery may be delayed by outbreaks of infectious disease, severe weather, geopolitical conflict, or other events beyond our control. HIDARI is not liable for carrier delays once a parcel has left our premises.

3. Taxes & Duties

• Product prices do not include customs duties, import taxes (e.g., VAT), brokerage fees, or similar charges. All such costs are payable by the recipient on delivery.
• EU customers: Since 1 July 2021, all imports are subject to VAT. HIDARI does not use the IOSS scheme; the carrier will collect VAT (and any service fee) upon delivery.

4. Returns & Refunds

• Change-of-mind returns or exchanges are not accepted. Please review item descriptions and size information carefully before ordering.
• Manufacturing defects or initial faults are eligible for a refund; contact us within 7 days of delivery and include photos of the issue.
• Damage, loss, or soiling occurring after delivery, or issues arising during transit, are not covered.
• Shipping fees are non-refundable if a parcel is refused due to unpaid duties/VAT, detained by customs, returned after the carrier’s holding period, or sent back because of an incorrect or incomplete address. A new shipping charge will apply for any re-shipment.

5. Resale Prohibition

All products are sold Not For Resale. Commercial resale or auction listing of HIDARI items is strictly prohibited.

6. Payment Methods

HIDARI accepts Credit Cards and PayPal (both with multi-currency checkout).

• Amount charged = item total + shipping fee (+ any processor surcharge).
• Orders are processed for shipping only after payment is confirmed.
• Once payment is complete, orders cannot be cancelled or refunded (except for approved defect claims).
• Exchange-rate fluctuations: the final amount billed may differ slightly as determined by your card issuer or PayPal.
• Please retain your payment receipt for your records.

7. Disclaimer (Force Majeure)

HIDARI is not liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, epidemics, war, strikes, or major transport disruptions.

8. Contact

LANCH Inc.

• Phone: +81-58-371-2010 (Japanese only)
• Contact form: https://hidari.com/pages/contact – available 24/7; inquiries are answered in the order received
• Email: contact@hidari.com

Last updated: 4 July 2025