FAQs
Welcome to our Frequently Asked Questions. Here you’ll find quick answers to the things customers ask us most about HIDARI. If you don’t spot the information you need—or you’ve got a new question—feel free to reach out. We’re always happy to help!
Frequently Asked Questions FAQs
Shipping cost is calculated automatically at checkout. Add items to your cart and enter your destination to see the exact rate before payment. Available services vary by destination, parcel weight, and contents.
Delivery usually takes 1–3 weeks after dispatch. This is an estimate, not a guarantee; customs clearance, holidays, severe weather, and carrier conditions may cause delays.
It depends on where your order is being shipped.
Japan:
Consumption tax is included in the displayed price.
United States:
Duties and taxes are prepaid at checkout, with no additional import charges on delivery.
United Kingdom:
VAT is collected at checkout for consignments with an intrinsic value of £135 or less. For consignments above £135, normal import VAT and customs rules apply.
European Union:
HIDARI does not use IOSS, so VAT and import charges are generally paid on delivery.
Other countries:
Customs duties, import taxes, and related fees are not included in the product price and may be charged on delivery.
Orders are normally dispatched from Gifu, Japan within 3 business days after the order and payment have been confirmed, unless a different dispatch date is stated on the product page (for example, for pre-order items).
We will email tracking details when the parcel leaves our facility. During busy periods, or when an item needs extra preparation, dispatch may take a little longer; if there is a significant delay, we will contact you.
Change-of-mind returns and exchanges are not accepted for international orders, so please review your order carefully before finalizing. If you have any questions about a product before purchasing, feel free to reach out — we're happy to help you make an informed decision.
If an item arrives with a manufacturing defect or initial fault, please contact service@hidari.com within 7 days of delivery with your order number and clear photos. Once we confirm the defect, we will refund the item price and the original shipping fee. Carrier-related loss, damage, or delay after dispatch is not compensated by HIDARI as a general rule; please contact us so we can assist with information or an investigation where possible.
Yes — we'd love to have you. Our store in Kakamigahara, Gifu is open several days each month. If you're visiting from overseas, please contact us at service@hidari.com in advance. We'll confirm whether we can accommodate your visit. You can try every product by hand and explore our full collection.
Yes. Please confirm with the hotel in advance that they accept parcels for guests.
If the package is refused, the shipping fee is non-refundable. HIDARI is also not responsible if Japanese customs prevents you from taking the items out of the country when you depart, so double-check that your purchase can be carried internationally.
A joyful left-handed life
HIDARI was born from a simple belief: left-handed people deserve tools that are designed for them — not adapted, not reversed, but thoughtfully created from the start.
We are a specialty brand from Japan, curating and developing beautiful, high-quality tools for left-handed living. Our Japanese sister store, Hidarikiki no Dōguten, has served left-handers since 2018, and today HIDARI ships tools to left-handers around the world.
What We Do
HIDARI is part curator, part creator. We develop original products in-house with Japanese makers and also carefully select tools from workshops across the country: blade-smiths in Seki, toolmakers in Tsubame-Sanjo, stationery artisans in Tokyo.
We don't just stock left-handed products. We choose each one because it meets our standard for design, quality, and the experience of using it with your left hand.
Visit Us in Japan
In 2023, we opened a physical store in Kakamigahara, Gifu Prefecture — in the heart of Japan's craft country. The store is open several days each month. If you're traveling from overseas, please contact us in advance and we'll confirm whether we can accommodate your visit.
Inside, you can try every product by hand, explore our full collection, and meet the team behind HIDARI. Look for the white curtain with our polar bear mascot — he'll be waiting at the entrance.
Shipped to You from Japan
Every order is carefully packed by our team in Gifu and shipped directly from Japan. Orders are normally dispatched within 3 business days after order and payment confirmation. Delivery usually takes 1–3 weeks after dispatch, depending on the shipping method and destination. Customs clearance, severe weather, holidays, or carrier conditions may cause delays.