FAQs
Welcome to our Frequently Asked Questions. Here you’ll find quick answers to the things customers ask us most about HIDARI. If you don’t spot the information you need—or you’ve got a new question—feel free to reach out. We’re always happy to help!
Frequently Asked Questions FAQs
A. Shipping cost is calculated automatically at checkout.
Add the items you want to your cart, choose your country, and our system will show you the exact fee before you enter any payment details. The price depends on:
・Fast Shipping (DHL Express) — 4-6 business days
・Economy Shipping (Japan Post / EMS) — 7-20 business days
・The total weight of your order
For a rough idea, most planners or small accessories ship for USD 12–25 via EMS or USD 25–45 via DHL to North America and Europe. Heavier or multiple items will cost more.
No, all customs duties are the responsibility of the customer. For international orders, the total amount includes customs duties added to the order value. For domestic orders, the total amount includes consumption tax added to the order value.
A. We dispatch most orders within five business days after purchase.
・Order-confirmation email: sent automatically within 24 hours of checkout.
・Standard dispatch: parcels leave our warehouse within 5 business days after that confirmation.
・If an item is out of stock or we foresee a delay (e.g., national holidays, severe weather), we’ll let you know right away.
・The moment your parcel ships, you’ll receive a shipping-confirmation email with a tracking link.
Unfortunately, we are unable to accept returns or exchanges for international orders. We encourage our international customers to review their orders carefully before finalizing them. If you have any queries about our products before purchasing, please feel free to reach out to us for assistance. We aim to provide all the necessary information to help you make an informed decision.
Certainly, it is possible. Since our business days are limited, it is best to contact us in advance through our inquiry form or by email at customer@hidari.com to ensure your visit.
A. Yes. Please confirm with the hotel in advance that they accept parcels for guests.
If the package is refused, the shipping fee is non-refundable. HIDARI is also not responsible if Japanese customs prevents you from taking the items out of the country when you depart, so double-check that your purchase can be carried internationally.
A joyful left-handed life
We created HIDARI as an original brand that offers a wide range of functional, beautifully-designed left-handed products from Japan. Aiming for a more lefty-friendly life, HIDARI will continue to foster user-friendly everyday goods, such as stationery, kitchen utensils and other tools, which can be used with either hand.
Dear left-handers all over the world
Most tools in the world have been designed for right-handed people, and we left-handers sometimes have no option but to accept inconvenience. Through our own experiences as lefties ourselves, we have developed a clear vision of fostering truly functional, lefty-friendly tools. With this aspiration as our North Star, we launched HIDARI into this inarguably righty-friendly world. We envision all left-handers across the world living their joyful lives without any inconvenience due to their handedness.
High-quality, beautifully designed left-handed products
Do left-handers always have to compromise? Are left-handed tools tacky? Is that just a part of life? Our answer is an emphatic NO. HIDARI offers a range of truly lefty-friendly, high-quality, beautifully-designed products; a rich mixture of curated left-handed items from other companies and our own original products which are only available at our store. Take a look at what we have and find your favorite lefty-friendly products, or discover the perfect gift for your left-handed friends.
All products are shipped from Japan
We launched our online store specializing in left-handed products for people living in Japan in 2018. Since then, we have delivered countless delightful items to left-handers within Japan.
We are now ready to expand our business overseas, because there are lefties all over the world. All HIDARI products are carefully packaged by our experienced staff and shipped from Japan to you. As it may take a little while until your package arrives, we would like to thank you in advance for your patience and understanding.