FAQs

Shipping cost is calculated automatically at checkout. Add items to your cart and enter your destination to see the exact rate before payment. Available services vary by destination, parcel weight, and contents.

Delivery usually takes 1–3 weeks after dispatch. This is an estimate, not a guarantee; customs clearance, holidays, severe weather, and carrier conditions may cause delays.

It depends on where your order is being shipped.

Japan:
Consumption tax is included in the displayed price.

United States:
Duties and taxes are prepaid at checkout, with no additional import charges on delivery.

United Kingdom:
VAT is collected at checkout for consignments with an intrinsic value of £135 or less. For consignments above £135, normal import VAT and customs rules apply.

European Union:
HIDARI does not use IOSS, so VAT and import charges are generally paid on delivery.

Other countries:
Customs duties, import taxes, and related fees are not included in the product price and may be charged on delivery.

Orders are normally dispatched from Gifu, Japan within 3 business days after the order and payment have been confirmed, unless a different dispatch date is stated on the product page (for example, for pre-order items).

We will email tracking details when the parcel leaves our facility. During busy periods, or when an item needs extra preparation, dispatch may take a little longer; if there is a significant delay, we will contact you.

Change-of-mind returns and exchanges are not accepted, except where required by applicable law. Please review item details and size information carefully before ordering. If you have questions, contact us before purchase.

If you believe your item is faulty, please contact service@hidari.com as soon as reasonably possible with your order number and a description of the issue. Photos, where available, can help us assess the problem.

We will assess the issue, taking into account the product type, length of use, and how it has been used and cared for, and explain the appropriate next steps in accordance with applicable consumer law.

Problems caused by normal wear and tear, accidents, misuse or improper care are generally not eligible for a free remedy, except where required by applicable law.

This policy does not provide an additional lifetime warranty or limit any mandatory consumer rights that apply to your purchase.

Please see our Refund Policy for details about returns, shipping issues, and customs-related charges.

HIDARI does not, as a general rule, compensate for carrier-related loss, damage, or delay once a parcel has left our facility, except where required by applicable law. If a shipment is lost or damaged in transit, please contact the local carrier first and also notify us. We will assist with information or an investigation where possible. Any compensation or other remedy will be handled in accordance with applicable law.

Yes — we'd love to have you. Our store in Kakamigahara, Gifu is open several days each month. If you're visiting from overseas, please contact us at service@hidari.com in advance. We'll confirm whether we can accommodate your visit. You can try every product by hand and explore our full collection.

Yes. Please confirm with the hotel in advance that they accept parcels for guests.

If the package is refused, the shipping fee is non-refundable. HIDARI is also not responsible if Japanese customs prevents you from taking the items out of the country when you depart, so double-check that your purchase can be carried internationally.